PELATIHAN MENINGKATKAN KETERAMPILAN ANDA UNTUK MENJADI DESK COLLECTOR YANG SUKSES

TRAINING MENINGKATKAN KETERAMPILAN ANDA UNTUK MENJADI DESK COLLECTOR YANG SUKSES

PELATIHAN MENINGKATKAN KETERAMPILAN ANDA UNTUK MENJADI DESK COLLECTOR YANG SUKSES

Deskripsi PELATIHAN MENINGKATKAN KETERAMPILAN ANDA UNTUK MENJADI DESK COLLECTOR YANG SUKSES :

Collecting payment from debitur sometimes can be complicated. It is not only the matter of limited cash available but also the matter of inadequate skills of the debt collector. S/he usually does not examine the field, situation, and condition or even does not have strategic tactic to deal with his/her debitur

Inappropriate risk management strategy may allow loss in the company as non performing loan or bad debt. Improvement in collection strategy and skills will perform increasing in company revenue.

Desk Collection is a highly specialised form of collecting. It is more than just collecting by using the tool (telephone). The absence of body language means we must rely on our voice only. Many of collectors who are good in face to face communication are poor on the telephone.

Time is important on the phone. Most of people are in hurry when speaking on the phone. Therefore we need skills to compensate for the lack of time.

This comprehensive and practical course provides the key skills needed.

Various skills such as preparation, classification, opening the call, building rapport, negotiation or dealing with difficult debitur, getting agreement, post call activities will be intensively discussed in this program with the aim of developing you as a successful desk collector and improving your existing skills.

Tujuan PELATIHAN MENINGKATKAN KETERAMPILAN ANDA UNTUK MENJADI DESK COLLECTOR YANG SUKSES :

* understand their responsibilities, roles, and attitude as a desk collector
* understand collection system, strategy, and policy
* learn what and how to prepare for a collection process
* understand benefits and challenges of telephone collection
* learn what and how to prepare for a call
* learn how to classify type of debitur and prepare strategy to deal with each type of debitur
* learn how to open the call and set the scenario for an effective call
* learn how to build rapport
* learn how to negotiate or deal with difficult debitur
* learn how to handle objections or inquiries
* understand the post call activities
* achieve desired outcomes for the organisation and themselves
* develop necessary skills to become a successful desk collector

Materi PELATIHAN MENINGKATKAN KETERAMPILAN ANDA UNTUK MENJADI DESK COLLECTOR YANG SUKSES :

1. Principal of Collection Management
2. Roles, responsibilities, and attitude of a STAR desk collector
3. Collection system, strategy, and policy
4. The role of the telephone
5. The advantages and disadvantages of collecting on the telephone Comparing in terms of time, money, distance, word, tone, body language, and so on
6. Preparation – call objectives and materials
* What is your objective?
* Why do you call?
* Who do you call?
* Scripts
* Leads or referrals

7. Classification of debitur and strategy for each type of debitur
8. Opening the call – building rapport
* Introduction
* Setting the scenario
* Questions using V-A-K-O-G model
* Identifying pleasure or pain type of people

9. Negotiation skills in collection
10. Getting agreement – handling objections or inquiries Using boomerang method, conditional method, metaphor, and so on
11. Post call activities
* Summarising
* Filing
* Follow up

12. Lots of tips and videos for successful desk collector

Metode PELATIHAN MENINGKATKAN KETERAMPILAN ANDA UNTUK MENJADI DESK COLLECTOR YANG SUKSES :

Games, Role Play, Group Discussion, Case Study, Simulation, Assignment.

Instructor

Putera Lengkong, S.T., M.B.A., CH, CHt, CI

Jadwal Pelatihan Jogja Media Training 2025 

• Batch 1 : 03 – 04 Januari 2026 | 16 – 17 Januari 2026
• Batch 2 : 06 – 07 Februari 2026 | 20 – 21 Februari 2026
• Batch 3 : 05 – 06 Maret 2026 | 19 – 20 Maret 2026
• Batch 4 : 03 – 04 April 2026 | 23 – 24 April 2026
• Batch 5 : 07 – 08 Mei 2026 | 21 – 22 Mei 2026
• Batch 6 : 05 – 06 Juni 2026 | 25 – 26 Juni 2026
• Batch 7 : 09 – 10 Juli 2026 | 23 – 24 Juli 2026
• Batch 8 : 06 – 07 Agustus 2026 | 20 – 21 Agustus 2026
• Batch 9 : 04 – 05 September 2026 | 18 – 19 September 2026
• Batch 10 : 08 – 09 Oktober 2026 | 22 – 23 Oktober 2026
• Batch 11 : 06 – 07 November 2026 | 26 – 27 November 2026
• Batch 12 : 04 – 05 Desember 2026 | 18 – 19 Desember 2026

Harga setiap kota akan berbeda serta semakin banyak peserta dalam 1 instransi yang sama, pun akan lebih murah. Untuk informasi lebih lanjut hubungi kami segera.

Lokasi Pelatihan 

• Yogyakarta
• Jakarta
• Bandung
• Bali
• Online

Investasi Pelatihan 

· Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

· Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Training

1. Module / Handout

2. FREE Flashdisk

3. Sertifikat

4. FREE Bag or backpack (Tas Training)

5. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)

6. 2xCoffee Break & 1 Lunch, Dinner

7. FREE Souvenir Exclusive

8. Training room full AC and Multimedia

Segera daftar pelatihan sekarang dan tingkatkan keahlian Anda bersama para ahli di bidangnya!