PELATIHAN KATA PENGANTAR FOUNDATION KEPNER TREGOE
TRAINING KATA PENGANTAR FOUNDATION KEPNER TREGOE
Daftar ISI
PELATIHAN KATA PENGANTAR FOUNDATION KEPNER TREGOE
Deskripsi PELATIHAN KATA PENGANTAR FOUNDATION KEPNER TREGOE :
The two-day Kepner Tregoe Foundation course introduces individuals working in trouble shooting environments to a systematic process of problem solving when responding to incidents and problems.
This course enables individuals to deliver a high level of quality and consistency in customer support. The course equips participants with the knowledge of the terminology, structure and basic concepts of Kepner Tregoe’s problem management and incident management techniques such as Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis.
The course is designed also to aggrendize the participants to have effective capability to cope with situtaion within the increasing complexity of IT systems, this means the course shall lead to effective of selecting and applying the troubleshooting method of the Incident and Problem Management.
The Kepner Tregoe® approach to Problem Solving and Decision Making is cited in ITIL V3 to satisfy the needs of Problem Investigation and Diagnosis.
During the Foundation course, participants will be optimally prepared to take and pass the Kepner-Tregoe Foundation examination
Tujuan PELATIHAN KATA PENGANTAR FOUNDATION KEPNER TREGOE :
* Establishing a common language in troubleshooting that ensures consistency in customer support in a Service Management environment
* Introducing structured critical thinking techniques to analyse problems, make decisions and proactively avoid problems
* Capability in handling complex issues (Situation Appraisal)
* Capability in aanalyzing problems (Problem Analysis)
* Capability in making proper decisions (Decision Analysis)
* Capability in avoiding future problems (Potential Problem Analysis)
* Participants will also:
* Understand how these skills assist in the delivery of ITIL Incident and Problem Management.
* Improve skill participants to manage customer problems and escalations.
* Provide managers and engineers with tools to handle issues rationally
* Maximise the process of questioning in problem analysis and decision making more effective.
* Give to the partcipoants techniques for handling complex customer issues.
* Provide to the participants with better understanding on how ITSM Problem & Incident Management process fits within our jobs.
* Increase the capability in making progress toward resolution of several current customer issues
Materi PELATIHAN KATA PENGANTAR FOUNDATION KEPNER TREGOE :
1. Introduction to Kepner-Tregoe rational process
2. Situation Appraisal
3. Problem Analysi
4. Decision Analysis and Potential Problem Analysis
5. How to perform Preventive Problem Analysis
Metode PELATIHAN KATA PENGANTAR FOUNDATION KEPNER TREGOE :
* Presentation
* Discussion
* Case Study
Jadwal Pelatihan Jogja Media Training 2026 :
Batch 1 : 03 – 04 Januari 2026 | 16 – 17 Januari 2026
Batch 2 : 06 – 07 Februari 2026 | 20 – 21 Februari 2026
Batch 3 : 05 – 06 Maret 2026 | 19 – 20 Maret 2026
Batch 4 : 03 – 04 April 2026 | 23 – 24 April 2026
Batch 5 : 07 – 08 Mei 2026 | 21 – 22 Mei 2026
Batch 6 : 05 – 06 Juni 2026 | 25 – 26 Juni 2026
Jadwal Training Jogja Media
Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan :
- Yogyakarta, Hotel Dafam Malioboro
- Jakarta, Hotel Amaris Tendean
- Bandung, Hotel Golden Flower
- Bali, Hotel Ibis Kuta
- Online Daring, Zoom, Google Meet, Teamlink
Investasi Pelatihan Tahun 2023 – 2022 ini :
- Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
