PELATIHAN ITIL V2 Fundamental
TRAINING ITIL V2 Fundamental
Daftar ISI
PELATIHAN ITIL V2 Fundamental
Deskripsi PELATIHAN ITIL V2 Fundamental :
This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.
Tujuan PELATIHAN ITIL V2 Fundamental :
* To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.
* To prepare delegates for the ITIL Foundation Certificate in IT Service Management examination
Materi PELATIHAN ITIL V2 Fundamental :
The course is assignment based, with practical coursework. It is based upon the
OGC’s ITIL Books:
* Service Strategy
* Service Design
* Service Transition
* Service Operation
* Continual Service Improvement.
There is particular importance placed on developing an underlying service culture within the IT organization.
Segment 1:
Introduction to Service Management
* The importance of Service Management
* Definition of a Service and Service Management
* The need for a service culture
* Service Management as a practice
Segment 2:
The Service Lifecycle
The objectives and business value for each phase of the lifecycle. The main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:
* Service Strategy
* Service Design
* Service Transition
* Service Operation
* Continual Service Improvement
Segment 3:
Key Principles and models of ITSM
Key Principles and models of ITSM:
* The types of service provider
* The five major aspects of Service Design
* The service V model
* The Continual Service Improvement model
Segment 4:
The Processes and Functions
* Define the characteristics of a process
* The objectives, business value, basic concepts, roles and interfaces of:
+ Service Portfolio Management
+ Service Level Management
+ Incident Management
+ Change Management
* The objectives and basic concepts of:
+ Demand Management
+ Financial Management
+ Service Catalogue Management
+ Availability Management
+ Capacity Management
+ Supplier Management
+ Information Security Management
+ IT Service Continuity Management
+ Service Asset and Configuration Management
+ Release and Deployment Management
+ Event Management
+ Problem Management
+ Request Fulfillment
+ Access Management
+ The 7 step improvement process
* Explanation of the functions:
+ Service Desk, Application Management, Operations Management, Technical Management
* Organization structure and key roles
+ Using the RACI model
* Technology and Architecture
+ Generic requirement for an integrated set of ITSM technology
Segment 5: Documentation
* Comprehensive course documentation is provided.
Segment 6: Cases
* ITIL cases
* Management
* Enterprise Model
IT Governance Process
Segmen pelatihan ini membahas hubungan yang terstruktur dari kegiatan-kegiatan guna mengarahakan dan mengendalikan proses-proses IT agar searah dengan usaha usaha untuk mencapai tujuan organisasi seperti:
* Struktur dari IT Governance
* Kerangka acuan (framework) IT Governance
* Proses-proses IT Governance dan Action Plan
IT Strategic Alignment
Subjek pelatihan ini akan membahas seluruh aspek yang terkait dengan keselarasan strategic (strategic alignment) dengan fokus utama pada investasi IT (IT investment) dan nilai bisnis (business value), cakupannya adalah:
* Keselarasan strategi IT dengan strategi bisnis
* Deliverables IT yang selaras dengan strategi bisnis
* Keseimbangan antara strategi IT investasi IT dalam hubungannya dengan strategi bisnis
Penentuan Value Enterprise
Tujuan dari segmen pelatihan ini akan memberikan kemampuan kepada peserta untuk dapat menentukan IT Values yang diperlukan oleh organisasi, seperti:
* Rencana implementasi strategi
* Pengarahan keselarasan bisnis
* Keselarasan proses
* Nilai delivery (value delivery)
* Ekspektasi bisnis
* Ekspektasi yang berhubungan dengan Working Method
* IT Value Delivery
* Perkpektif IT Value
Risk Management
This part of the training shall enlighten the participants with all aspects of risks as related to IT Values delivery to the enterprise, the subject shall cover such as:
* Managing Enterprise Risks
* Safeguarding Enterprise Assets and Disaster Recovery
* Cost of IT Security
Resource Management
This part of the training shall escalate the awareness of participants on optimizing knowledge as related to IT infrastructure, the subject shall cover:
* Investment Infrastructure
* IT Operational Spending
* IT Assets Management
* Human Resources
* Balancing Cost of Infrastructure with Quality of Service
Performance Management
This part of the training shall provide to the participants the capability to select and use a framework (tools) to be applied in evaluating, directing and monitoring the portfolio of IT application in their organizations, the coverage shall be:
* Performance Drivers
* IT Balanced Scorecard (IT BSC)
* Capability Maturity Models (CMM)
Integration Strategies and Tactics for IT Governance
This subject of this training provide participants with the knowledge on how an organization get the capabilities in diagnosing and designing the IT Governance with the coverage such as:
* IT Portfolios at Local Business
* IT Governance Models
* Strategic Flexibility and the Impacts to IT organization
* IT value Drivers
* Design Logic for Governance
Structures, Process & Relational Mechanisms for IT Governance Incident and Response Management (Business Continuity Plan/BCP)
The subject of the training shall enlighten the participants with all issues and aspects of business continuity and the relation with IT governance, the subject shall cover as the followings:
* An information security steering group function
* Legal and regulatory issues associated with Internet businesses, global transmissions and trans border data flows
* Common insurance policies and imposed conditions
* Information security process improvement Recovery time objectives (RTO) for information resources
* Cost benefits analysis techniques in assessing options for mitigating risks threats and exposures to acceptable levels.
* Security metrics design, development and implementation.
* Information security management due diligence activities and reviews of the infrastructure.
IT Governance and COBIT Mapping
The subject the training describes on the framework for control and measurability of IT processes based on COBIT framework which covers:
* Performance Measurement Elements
* Critical Success Factors in IT Processes
* Related Maturity Model
IT Governance and ITIL
This part of the training describes how ITIL implementation shall support the achievement of IT Governance in an organization, the subject covers such as:
* ITIL Framework
* ITIL and IT Governance
Good Corporate Governance for ICT
This subject of the course provides the participants with one of the tool in order to achieve condition of IT Governance as using Australian Standard for Good Corporate Governance (GCG) in ICT (Information Communication and Telecommunication)which:
* Principle of GCG in ICT
* AS-8015 Model
Peserta PELATIHAN ITIL V2 Fundamental :
* Managers involved and related in the IT operations
* IT staff and executives involved in risk management and business process improvement
* Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
* IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice
Instructor
Dr. Ir. Fauzi Hasan, MM, MBA
Jadwal Pelatihan Jogja Media Training 2026 :
Batch 1 : 03 – 04 Januari 2026 | 16 – 17 Januari 2026
Batch 2 : 06 – 07 Februari 2026 | 20 – 21 Februari 2026
Batch 3 : 05 – 06 Maret 2026 | 19 – 20 Maret 2026
Batch 4 : 03 – 04 April 2026 | 23 – 24 April 2026
Batch 5 : 07 – 08 Mei 2026 | 21 – 22 Mei 2026
Batch 6 : 05 – 06 Juni 2026 | 25 – 26 Juni 2026
Jadwal Training Jogja Media
Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan :
- Yogyakarta, Hotel Dafam Malioboro
- Jakarta, Hotel Amaris Tendean
- Bandung, Hotel Golden Flower
- Bali, Hotel Ibis Kuta
- Online Daring, Zoom, Google Meet, Teamlink
Investasi Pelatihan Tahun 2023 – 2022 ini :
- Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
