PELATIHAN CUSTOMER FOCUS SELLING SKILLS
TRAINING CUSTOMER FOCUS SELLING SKILLS
Daftar ISI
PELATIHAN CUSTOMER FOCUS SELLING SKILLS
Deskripsi PELATIHAN CUSTOMER FOCUS SELLING SKILLS :
Pelatihan teknik menjual ini difokuskan kepada bagaimana memenuhi kebutuhan pelanggan sehingga sangat cocok untuk staf penjualan yang bergerak dalam bidang penjualan jasa, barang yang sulit dan kompleks, kontrak tender, ataupun barang/jasa yang bernilai tinggi. Pelatihan ini dimakduskan agar peserta mempunyai pemahaman dan ketrampilan mengenai Professional Selling Skills; memahami langkah-langkah teknis, konsep, sikap, dan perilaku yang dituntut dalam bidang penjualan; memperluas pengetahuan mengenai lingkungan penjualan dan pemasaran; dan dilengkapi dengan teknik membimbing dan menjadi mentor untuk sales persons junior ataupun yang baru.
Materi PELATIHAN CUSTOMER FOCUS SELLING SKILLS :
- ROLES OF SALESPERSONS
- Market Conditions and Challenges;
- Building Competitiveness Factors;
- The Selling Challenges;
- The Role of Salesperson;
- The Persuasive Selling Process;
- PROSPECTING AND CONTACTING
- The Prospecting Funnel;
- The Power of Referrals;
- Qualification and Sales Strategy;
- Initial Contact; Introduction Letter;
- Initial Contact: Phone Call;
- Cold Calling;
- Choosing Methods of Contact;
- Tips for Telephone Appointment.
- PLANNING THE SALES
- Planning the Sales;
- Anticipating the Customer’s Needs;
- Qualifying the Sales;
- Developing Relationship with prospect.
- Gathering Information;
- The Information Gathering “Funnel”;
GROUP DISCUSSION: PREPARING PRODUCT BENEFIT
INDIVIDUAL PRESENTATION AND FEEDBACK
Each participant will be asked to presents the benefits of each products using OHP and or LCD presentation tools. Instructor and the participants will give their opinion and feedbacks.
- PRESENTING SOLUTION AND CLOSING THE SALES
- Presenting Solution;
- Deciding on the Value-added Solution;
- Checking for Viable Solution;
- Developing the Presentation Strategy;
- Written Proposals;
- Gaining Customer’s Commitment (Closing the Sales);
- Buying Signals;
- Action – Keeping the Commitments;
- WORKING WITH OBSTACLES AND HANDLING COMPLAINTS
- Working with Obstacles;
- Customer Obstacles;
- Types of Obstacles;
- Dealing with Obstacles;
- Tips in Handling Complaints
INDIVIDUAL ROLE-PLAY: GATHERING INFORMATION AND SELLING TECHNIQUES
- COACHING AND MENTORING
- Introduction to coaching;
- What is coaching, counseling, and mentoring;
- How to determine if coaching is needed;
- Coaching model;
- Feedback exercise; performance feedback tips;
- Steps for conducting formal observation;
- Coaching response exercise;
- Review of handling difficult employees;
- Effective mentoring technique
INDIVIDUAL ROLE-PLAY: DEALING WITH OBSTACLES AND HANDLING COMPLAINTS
Instructor
TEAM TRAINER
Jadwal Pelatihan Jogja Media Training 2026 :
Batch 1 : 03 – 04 Januari 2026 | 16 – 17 Januari 2026
Batch 2 : 06 – 07 Februari 2026 | 20 – 21 Februari 2026
Batch 3 : 05 – 06 Maret 2026 | 19 – 20 Maret 2026
Batch 4 : 03 – 04 April 2026 | 23 – 24 April 2026
Batch 5 : 07 – 08 Mei 2026 | 21 – 22 Mei 2026
Batch 6 : 05 – 06 Juni 2026 | 25 – 26 Juni 2026
Jadwal Training Jogja Media
Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan :
- Yogyakarta, Hotel Dafam Malioboro
- Jakarta, Hotel Amaris Tendean
- Bandung, Hotel Golden Flower
- Bali, Hotel Ibis Kuta
- Online Daring, Zoom, Google Meet, Teamlink
Investasi Pelatihan Tahun 2023 – 2022 ini :
- Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
Investasi Pelatihan Tahun 2023 – 2022 ini :
- Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
