PELATIHAN MENGELOLA KONFLIK DAN MENGHADAPI ORANG-ORANG YANG BERPENGARUH
TRAINING MENGELOLA KONFLIK DAN MENGHADAPI ORANG-ORANG YANG BERPENGARUH
Daftar ISI
PELATIHAN MENGELOLA KONFLIK DAN MENGHADAPI ORANG-ORANG YANG BERPENGARUH
PELATIHAN MENGELOLA KONFLIK DAN MENGHADAPI ORANG-ORANG YANG BERPENGARUH
Tujuan PELATIHAN MENGELOLA KONFLIK DAN MENGHADAPI ORANG-ORANG YANG BERPENGARUH :
1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
2. Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques.
3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
4. Understand the basic human behavior of difficult people.
5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.
Materi PELATIHAN MENGELOLA KONFLIK DAN MENGHADAPI ORANG-ORANG YANG BERPENGARUH :
Conflict resolution and the communication aspect
* Definition and Sources of Conflict
* Component of Conflict (Interests, Emotions, and Values)
* Models of Conflict
* The Communication Pyramid
* 12 Barriers to Effective Communication
* Managing Emotions
* Active Listening
* Assertiveness Skills
Dealing with Difficult People (1)
* Transactional Analysis
* Understanding Basic Human Behavior
* Types of Difficult People
* Strategies of Dealing with Difficult People
* Problems in Giving Feed-back
* Giving Effective Feed-back
Dealing with Difficult People (2)
* Identification of Personal Needs
* Interaction Principles
* Problems in Coaching
* Coaching and Counseling
* Interviewing Techniques
* Face-to-Face with Difficult People
Metode PELATIHAN
* Presentation
* Discuss
* Case Study
* Evaluation
* Simulation
Peserta PELATIHAN
Senior Staff, Supervisor, Manager in various fields and functions. Senior leaders, Directors and other interested parties who are interested and involved.
Instructor
Irfan Riza, SE, MSc, MA (CM)
Jadwal Pelatihan Jogja Media Training 2026 :
Batch 1 : 03 – 04 Januari 2026 | 16 – 17 Januari 2026
Batch 2 : 06 – 07 Februari 2026 | 20 – 21 Februari 2026
Batch 3 : 05 – 06 Maret 2026 | 19 – 20 Maret 2026
Batch 4 : 03 – 04 April 2026 | 23 – 24 April 2026
Batch 5 : 07 – 08 Mei 2026 | 21 – 22 Mei 2026
Batch 6 : 05 – 06 Juni 2026 | 25 – 26 Juni 2026
Jadwal Training Jogja Media
Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan :
- Yogyakarta, Hotel Dafam Malioboro
- Jakarta, Hotel Amaris Tendean
- Bandung, Hotel Golden Flower
- Bali, Hotel Ibis Kuta
- Online Daring, Zoom, Google Meet, Teamlink
Investasi Pelatihan Tahun 2023 – 2022 ini :
- Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
