PELATIHAN ITIL V3 FOUNDATION
TRAINING ITIL V3 FOUNDATION
Daftar ISI
PELATIHAN ITIL V3 FOUNDATION
PELATIHAN ITIL V3 FOUNDATION
Tujuan PELATIHAN ITIL V3 FOUNDATION :
* Memahami konsep dari pengelolaan IT berbasis layanan (IT Service Management) berdasarkan framework IT Infrastructure Library (ITIL) versi 3.
* Memahami bagaimana integrated IT Service Management framework – berdasarkan ITIL best practice guidelines- dapat diadopsi dan diadaptasi dalam organisasi.
* Memahami proven practical guidance bagaimana memperkenalkan integrated IT Service Management framework berdasarkan pendekatanITIL best practice guidelines service lifecycle.
* Melakukan analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team work atau perorangan
* Memahami tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada suatu organisasi / perusahaan berdasarkan prinsip dan model continual improvement yang terdapat dalam pelatihan
* Mempersiapkan diri mereka mengambil ujian sertifikasi internasional ITIL Foundation Certificate in IT Service Management
Materi PELATIHAN ITIL V3 FOUNDATION :
DAY 1
INTRODUCTION
* The Four Perspectives (Attributes) of ITSM Benefits of ITSM
* Business and IT Alignment
* What is ITIL®?
COMMON TERMINOLOGY
* What are Services?
* Processes & Functions
* Defining Processes
* Defining Functions
* Connecting Processes and Functions
THE SERVICE LIFECYCLE
* Mapping the Concepts of ITIL® to the Service Lifecycle
* How does the Service Lifecycle work?
SERVICE STRATEGY
* Major Concepts
* Creating Service Value
* Service Packages and Service Level Packages
* Service Strategy Processes
* Service Portfolio Management
* Financial Management
* Demand Management
* Service Strategy Summary
* Interfaces with the Service Design Phase
* Interfaces with the Service Transition Phase
* Interfaces with the Service Operation Phase
* Interfaces with the Continual Service Improvement Phase
* Service Strategy Service Scenario
* Overall Service Strategy
* Service Portfolio Management Considerations
* Financial Management Considerations
* Demand Management Considerations
LATIHAN DAN PRAKTEK
STUDI KASUS : DAY 2
SERVICE DESIGN
* Major Concepts
* Five Major Aspects of Service Design
* Service Design Packages
* Service Design Processes
* Service Level Management
* Supplier Management
* Service Catalogue Management
* Capacity Management
* Availability Management
* IT Service Continuity Management
* Information Security Management
* Service Design Scenario
* Service Level Management Considerations
* Capacity Management Considerations
* Availability Management Considerations
* Information Security Management Considerations
* Service Catalogue Management Considerations
* ITSCM Considerations
* Supplier Management Considerations
SERVICE TRANSITION
* Service Transition Processes
* Knowledge Management
* Service Asset and Configuration Management
* Change Management
* Release and Deployment Management Service Validation and Testing
* Service Transition Summary
* Service Transition Scenario
* Knowledge Management Considerations
* Service Asset and Configuration Management Considerations
* Change Management Considerations
* Release and Deployment Management Considerations
* Service Validation and Testing Considerations
* Service Transition Review Questions
SERVICE OPERATION
* Service Operation Functions
* The Service Desk
* Technical Management
* IT Operations Management
* Application Management
* Service Operation Processes
* Event Management
* Incident Management
* Problem Management
* Request Fulfillment
* Access Management
* Service Operation Scenario
* Functions
* Processes
* Service Operation Review Questions
LATIHAN DAN PRAKTEK
STUDI KASUS
DAY 3
CONTINUAL SERVICE IMPROVEMENT
* Continual Service Improvement Processes
* Service Level Management
* Service Measurement and Reporting
* CSI ( Step) Improvement Process
* Continual Service Improvement Summary
* Continual Service Improvement Scenario
* Service Level Management
* Service Measurement and Reporting
* CSI Process
* Continual Service Improvement Review Questions
ITIL® Foundation Exam Tips
* Exam Details
* Practical Suggestions
Certification
* ITIL® Certification Pathways ISO/IEC Pathways
Peserta PELATIHAN ITIL V3 FOUNDATION :
* IT Manager
* IT Drector
* IT Infrastructure Staff
* Direksi
Instructor
Ir. Muhammad Tavip, MPM, Cert.HR (US-Based)
Jadwal Pelatihan Jogja Media Training 2026 :
Batch 1 : 03 – 04 Januari 2026 | 16 – 17 Januari 2026
Batch 2 : 06 – 07 Februari 2026 | 20 – 21 Februari 2026
Batch 3 : 05 – 06 Maret 2026 | 19 – 20 Maret 2026
Batch 4 : 03 – 04 April 2026 | 23 – 24 April 2026
Batch 5 : 07 – 08 Mei 2026 | 21 – 22 Mei 2026
Batch 6 : 05 – 06 Juni 2026 | 25 – 26 Juni 2026
Jadwal Training Jogja Media
Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan :
- Yogyakarta, Hotel Dafam Malioboro
- Jakarta, Hotel Amaris Tendean
- Bandung, Hotel Golden Flower
- Bali, Hotel Ibis Kuta
- Online Daring, Zoom, Google Meet, Teamlink
Investasi Pelatihan Tahun 2023 – 2022 ini :
- Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
