PELATIHAN IT Infrastructure Library (ITIL) Intermediate
TRAINING IT Infrastructure Library (ITIL) Intermediate
PELATIHAN IT Infrastructure Library (ITIL) Intermediate
Materi PELATIHAN IT Infrastructure Library (ITIL) Intermediate :
Module 1: Introduction
* Introduction/Housekeeping
* The concept of Service Management as a practice
* Service, its value proposition and composition
* Functions and processes across the lifecycle
* The role of processes in the Service Lifecycle
* How Service Management creates business value
* How Operational Support and Analysis supports the Service Lifecycle
Module 2: Event Management
* Purpose, goal and objectives
* Scope
* The Value to business and the Service Lifecycle
* Policies, principles and basic concepts
* Triggers, inputs and outputs and process interfaces
* Involvement in Information Management
* Metrics
* Challenges, Critical Success Factors and risks
* How to design for Event Management
Module 3: Service Desk
* The Service Desk role & objectives
* Service Desk organizational structures
* Service Desk staffing options
* Service Desk metrics that can be used to measure its effectiveness and efficiency
* Issues and safeguards to consider when outsourcing the Service Desk
Module 4: Incident Management
* Purpose, goal, objectives & Scope
* Value to business and to the Service
* Policies, principles and all basic concepts
* Process activities, methods and techniques and how they relate to the Service
Lifecycle
* Triggers, inputs and outputs and the process interfaces
* Involvement in Information Management
* Metrics
* The challenges, Critical Success Factors and risks
Module 5: Problem Management
* Purpose, goal and objectives
* Scope
* Value to business and Service Lifecycle
* Understanding of the policies, principles and the problem model concept
* Process activities, methods and techniques and how they relate to the Service
Lifecycle
* Triggers, inputs and outputs and the process interfaces
* Involvement in Information Management
* Metrics
* Challenges, Critical Success Factors and risks
Module 6: Request Fulfillment
* Purpose, goal and objectives
* Scope
* Value to business and to the Service Lifecycle
* Policies, principles and the request model concept
* Process activities, methods and techniques and how they relate to the Service
Lifecycle
* Triggers, inputs and outputs and the process interfaces
* Involvement in Information Management
* Metrics
* Challenges, Critical Success Factors and risks
Module 7: Access Management
* Purpose, goal and objectives
* Scope
* Value to business and Service Lifecycle
* Policies, principles and basic concepts
* Process activities, methods and techniques and how they relate with the
Service Lifecycle
* Triggers, inputs and outputs and the process interfaces
* Involvement in Information Management
* Metrics
* Challenges, Critical Success Factors and risks
Module 8: Functions
* Service Desk Roles, Objectives and Activities
* Technical Management Roles, Objectives and Activities
* IT Operations Management Roles, Objectives and Activities
* Application Management Roles, Objectives and Activities
Module 9: Technology and Implementation Considerations
* Generic requirements for technology to support process capability
* Evaluation criteria for technology and tools for process implementation
* Project, risk and staffing practices for process implementation
* Challenges, Critical Success Factors and risks
* How to plan and implement Service Management technologies
Module 10: Exam Preparation
* Sample Exams
* Feedback
* Recap
Jadwal Pelatihan Jogja Media Training 2026 :
Batch 1 : 03 – 04 Januari 2026 | 16 – 17 Januari 2026
Batch 2 : 06 – 07 Februari 2026 | 20 – 21 Februari 2026
Batch 3 : 05 – 06 Maret 2026 | 19 – 20 Maret 2026
Batch 4 : 03 – 04 April 2026 | 23 – 24 April 2026
Batch 5 : 07 – 08 Mei 2026 | 21 – 22 Mei 2026
Batch 6 : 05 – 06 Juni 2026 | 25 – 26 Juni 2026
Jadwal Training Jogja Media
Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan :
- Yogyakarta, Hotel Dafam Malioboro
- Jakarta, Hotel Amaris Tendean
- Bandung, Hotel Golden Flower
- Bali, Hotel Ibis Kuta
- Online Daring, Zoom, Google Meet, Teamlink
Investasi Pelatihan Tahun 2023 – 2022 ini :
- Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
