PELATIHAN ITIL V3. Fundamental

TRAINING ITIL V3. Fundamental

PELATIHAN ITIL V3. Fundamental

Deskripsi PELATIHAN ITIL V3. Fundamental :

PELATIHAN ITIL V3. FundamentalThis 3-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management. The course provides a comprehensive understanding of the ITIL V3 Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.

Materi PELATIHAN ITIL V3. Fundamental :

1. Introduction
+ History of ITIL
+ ITIL Qualification scheme
2. 2. Service Management as a practice
+ Service
+ Service Management
+ Processes
+ Roles
+ Organization
3. 3. The Service Lifecycle
+ The Structure, Scope, Components and Interfaces of the ITIL Library
+ ITIL Service Life cycle
4. 4. Service Strategy
+ Service Models
+ Service Portfolio Management
+ Demand Management
+ Financial Management
+ Return on Investment
5. 5. Service Design
+ Service Catalogue Management
+ Service Level Management
+ Capacity Management
+ Availability Management
+ IT Service Continuity Management
+ Information Security Management
+ Supplier Management
6. 6. Service Transition
+ Change Management
+ Service Asset and Configuration Management (SACM)
+ Release and Deployment Management
+ Service Knowledge Management
7. 7. Service Operation
+ Incident Management
+ Event Management
+ Request Fulfillment
+ Problem Management
+ Access Management
8. 8. Continual Service Improvement
+ The Continual Service Improvement Model
+ IT Governance across the Service Lifecycle
9. 9. Technology and Architecture
+ Generic requirements for an integrated set of Service Management Technology
+ Understand how Service Automation assists with integrating Service Management processes
10. 10. Related Standards and Frameworks
+ ISO/IEC 20000
+ ISO 27000
+ ISO 9000
+ ISO 19770
+ ISO 15504
+ SixSigma
+ COBIT
+ CMMI
11. 11. ITIL Simulation
+ The simulation puts course participants in the shoes of an organisation doing its best to maximise revenue through day-to-day operations
+ Experience how to improve (ITIL) processes so as to achieve business goals
+ Demonstrate improvements through a balanced approach encompassing people, process and technology
12. 12. Implementing ITIL
+ Implementation tips and tricks
+ Business case and KPIs
+ Aligning People, Process, Technology and Organisational requirements

Instructor

Fauzi Hasan

Jadwal Pelatihan Jogja Media Training Tahun2019 :

  • 8-10 Januari 2019
  • 6-8 Februari 2019
  • 19-21 Februari 2019
  • 4-6 Maret 2019
  • 19-21 Maret 2019
  • 16-18 Maret 2019
  • 6-8 Mei 2019
  • 18-20 Juni 2019
  • 9-11 Juli 2019
  • 13-15 Agustus 2019
  • 10-12 September 2019
  • 8-10 Oktober 2019
  • 5-7 November 2019
  • 10 – 12 Desember 2019
  • 23-24 Desember 2019

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan :

  • Yogyakarta, Hotel Dafam Malioboro (6.000.000 IDR / participant)
  • Jakarta, Hotel Amaris Tendean (6.500.000 IDR / participant)
  • Bandung, Hotel Golden Flower (6.500.000 IDR / participant)
  • Bali, Hotel Ibis Kuta (7.500.000 IDR / participant)

Investasi Pelatihan Tahun 2019 ini :

  • Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
  • Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Training :

  1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
  2. Module / Handout
  3. FREE Flashdisk
  4. Sertifikat
  5. FREE Bag or bagpackers (Tas Training)
  6. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  7. 2xCoffe Break & 1 Lunch, Dinner
  8. FREE Souvenir Exclusive
  9. Training room full AC and Multimedia

 

Jogja Training

Jogja Training adalah portal informasi training di yogyakarta.