PELATIHAN ITIL V3 FOUNDATION

TRAINING ITIL V3 FOUNDATION

PELATIHAN ITIL V3 FOUNDATION

PELATIHAN ITIL V3 FOUNDATION

Tujuan PELATIHAN ITIL V3 FOUNDATION :

* Memahami konsep dari pengelolaan IT berbasis layanan (IT Service Management) berdasarkan framework IT Infrastructure Library (ITIL) versi 3.
* Memahami bagaimana integrated IT Service Management framework – berdasarkan ITIL best practice guidelines- dapat diadopsi dan diadaptasi dalam organisasi.
* Memahami proven practical guidance bagaimana memperkenalkan integrated IT Service Management framework berdasarkan pendekatanITIL best practice guidelines service lifecycle.
* Melakukan analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team work atau perorangan
* Memahami tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada suatu organisasi / perusahaan berdasarkan prinsip dan model continual improvement yang terdapat dalam pelatihan
* Mempersiapkan diri mereka mengambil ujian sertifikasi internasional ITIL Foundation Certificate in IT Service Management

Materi PELATIHAN ITIL V3 FOUNDATION :

DAY 1

INTRODUCTION
* The Four Perspectives (Attributes) of ITSM Benefits of ITSM
* Business and IT Alignment
* What is ITIL®?

COMMON TERMINOLOGY
* What are Services?
* Processes & Functions
* Defining Processes
* Defining Functions
* Connecting Processes and Functions

THE SERVICE LIFECYCLE
* Mapping the Concepts of ITIL® to the Service Lifecycle
* How does the Service Lifecycle work?

SERVICE STRATEGY
* Major Concepts
* Creating Service Value
* Service Packages and Service Level Packages

* Service Strategy Processes
* Service Portfolio Management
* Financial Management
* Demand Management

* Service Strategy Summary
* Interfaces with the Service Design Phase
* Interfaces with the Service Transition Phase
* Interfaces with the Service Operation Phase
* Interfaces with the Continual Service Improvement Phase

* Service Strategy Service Scenario
* Overall Service Strategy
* Service Portfolio Management Considerations
* Financial Management Considerations
* Demand Management Considerations

LATIHAN DAN PRAKTEK

STUDI KASUS : DAY 2

SERVICE DESIGN
* Major Concepts
* Five Major Aspects of Service Design
* Service Design Packages

* Service Design Processes
* Service Level Management
* Supplier Management
* Service Catalogue Management
* Capacity Management
* Availability Management
* IT Service Continuity Management
* Information Security Management

* Service Design Scenario
* Service Level Management Considerations
* Capacity Management Considerations
* Availability Management Considerations
* Information Security Management Considerations
* Service Catalogue Management Considerations
* ITSCM Considerations
* Supplier Management Considerations

SERVICE TRANSITION
* Service Transition Processes
* Knowledge Management
* Service Asset and Configuration Management
* Change Management
* Release and Deployment Management Service Validation and Testing
* Service Transition Summary
* Service Transition Scenario
* Knowledge Management Considerations
* Service Asset and Configuration Management Considerations
* Change Management Considerations
* Release and Deployment Management Considerations
* Service Validation and Testing Considerations
* Service Transition Review Questions

SERVICE OPERATION
* Service Operation Functions
* The Service Desk
* Technical Management
* IT Operations Management
* Application Management

* Service Operation Processes
* Event Management
* Incident Management
* Problem Management
* Request Fulfillment
* Access Management

* Service Operation Scenario
* Functions
* Processes
* Service Operation Review Questions

LATIHAN DAN PRAKTEK

STUDI KASUS

DAY 3

CONTINUAL SERVICE IMPROVEMENT
* Continual Service Improvement Processes
* Service Level Management
* Service Measurement and Reporting
* CSI ( Step) Improvement Process
* Continual Service Improvement Summary
* Continual Service Improvement Scenario
* Service Level Management
* Service Measurement and Reporting
* CSI Process
* Continual Service Improvement Review Questions

ITIL® Foundation Exam Tips
* Exam Details
* Practical Suggestions

Certification
* ITIL® Certification Pathways ISO/IEC Pathways

Peserta PELATIHAN ITIL V3 FOUNDATION :

* IT Manager
* IT Drector
* IT Infrastructure Staff
* Direksi

Instructor

Ir. Muhammad Tavip, MPM, Cert.HR (US-Based)

Jadwal Training Tahun 2018 di Jogja Media Training :

  • 13-15 Februari 2018
  • 27-29 Maret 2018
  • 10-12 April 2018
  • 7-9 Mei 2018
  • 17-19 Juli 2018
  • 14-16 Agustus 2018
  • 18-20 September 2018
  • 16-18 Oktober 2018
  • 21-23 November 2018
  • 26-28 Desember 2018

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta.

Lokasi Pelatihan di Jogja Media Training :

  • Jakarta : Hotel Amaris Tendean (6.500.000 IDR / participant)
  • Yogyakarta : Hotel Dafam Malioboro (6.000.000 IDR / participant)
  • Bandung : Hotel Golden Flower (6.500.000 IDR / participant)
  • Bali : Hotel Ibis Kuta (7.500.000 IDR / participant)
  • Lombok : Hotel Jayakarta(7.500.000 IDR / participant)

Investasi Pelatihan tahun 2018 ini :

  1. Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call).
  2. Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Catatan : Apabila perusahaan membutuhkan paket In House Training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Training di Jogja Media Training :

  1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
  2. FREE Akomodasi Peserta ke tempat pelatihan .
  3. Module / Handout
  4. FREE Flashdisk
  5. Sertifikat
  6. FREE Bag or bagpackers (Tas Training)
  7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  8. 2xCoffe Break & 1 Lunch, Dinner
  9. FREE Souvenir Exclusive
  10. Training room full AC and Multimedia

Jogja Training

Jogja Training adalah portal informasi training di yogyakarta.