INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

 
 
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY
 
 
DESCRIPTION
ITIL stands for Information Technology Infrastructure Library and is a collection of best practices in the area of technology infrastructure. ITIL is a recognized international standard for the IT service management profession. It contains established norms, methods, processes, and practices. ITL standards provide guidelines for managing IT services, creating IT service capabilities and enhancing IT service management.
The importance of IT services and IT infrastructure to an organization cannot be under estimated in the current business environment. The increasing acceptance of a process based approach to managing IT indicates that the application of appropriate knowledge, skills, processes, tools and techniques can have a significant impact on business success.
OBJECTIVES
·         To encourage all employees to participate in the success of their companies by Aligning IT services with the current and future needs of the business and its customers
·         Improving the quality of the IT services delivered and Reducing the long term costs of service provisions
OUTLINE
1.       ITIL Basic Concepts
2.       Service Strategy
·         Service Portfolio Management
·         Demand Management
·         IT Financial Management
·         Supplier Management
3.       Service Design
·         Service Catalogue Management
·         Service Level Management
·         Risk Management
·         Capacity Management
·         Availability Management
·         IT Service Continuity Management
·         Information Security Management
·         Compliance Management
·         IT Architecture Management
·         Supplier Management
4.       Service Transition
·         Service Asset and Configuration Management
·         Service Validation and Testing
·         Evaluation
·         Release Management
·         Change Management
·         Knowledge Management
5.       Service Operation
·         Event Management
·         Incident Management
·         Problem Management
·         Request Fulfillment
·         Access Management
6.       Continual Service Improvement
·         Service Level Management
·         Service Measurement and Reporting
·         Continual Service Improvement
Participants
Members of Help Desks, Call Centres or Service Desks, Lower to Middle management, Employees who support Change Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Financial Management for IT Services, Configuration Management and Release Management and anyone who wants to proceed to the Practitioner or Master Levels.
INSTRUCTOR

 

Melwin Syafrizal, S.Kom, M.Eng 

Jadwal Pelatihan Jogja Media Training Tahun2019 :

  • 8-10 Januari 2019
  • 6-8 Februari 2019
  • 19-21 Februari 2019
  • 4-6 Maret 2019
  • 19-21 Maret 2019
  • 16-18 Maret 2019
  • 6-8 Mei 2019
  • 18-20 Juni 2019
  • 9-11 Juli 2019
  • 13-15 Agustus 2019
  • 10-12 September 2019
  • 8-10 Oktober 2019
  • 5-7 November 2019
  • 10 – 12 Desember 2019
  • 23-24 Desember 2019

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan :

  • Yogyakarta, Hotel Dafam Malioboro (6.000.000 IDR / participant)
  • Jakarta, Hotel Amaris Tendean (6.500.000 IDR / participant)
  • Bandung, Hotel Golden Flower (6.500.000 IDR / participant)
  • Bali, Hotel Ibis Kuta (7.500.000 IDR / participant)

Investasi Pelatihan Tahun 2019 ini :

  • Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
  • Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Training :

  1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
  2. Module / Handout
  3. FREE Flashdisk
  4. Sertifikat
  5. FREE Bag or bagpackers (Tas Training)
  6. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  7. 2xCoffe Break & 1 Lunch, Dinner
  8. FREE Souvenir Exclusive
  9. Training room full AC and Multimedia

 

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Jogja Training adalah portal informasi training di yogyakarta.

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